Terms of service

LAST UPDATED: 23 SEPTEMBER 2026

Welcome to FALSE GRACE. These Terms of Service apply to your use of the FALSE GRACE website and to purchases made through our online store.

By using our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before placing an order.

  1. ABOUT FALSE GRACE

FALSE GRACE is a UK-based luxury streetwear brand specialising in clothing and accessories.

Business Name: False Grace LTD

Registered Address: 10 Churchfield Way, Collingtree Park, Northampton, NN4 0AR

Email: info@falsegrace.com

Company Registration Number: 17469359

If you have any questions about these Terms or an order, please contact us using the email address above.

  1. USING OUR WEBSITE

You may use our website for lawful purposes only.

You must not:

• Use the website in a way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to the website or its systems.
• Copy, reproduce or commercially exploit our website content without our permission.
• Interfere with the operation or security of the website.
• Use our website or content for fraudulent purposes.

We may temporarily suspend or withdraw the website where necessary, including for maintenance or technical reasons.

  1. OUR PRODUCTS

We make every effort to ensure that product descriptions, photographs, colours, measurements and other information on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Our products are produced in limited or small quantities, and availability may vary.

We reserve the right to limit quantities available for purchase where reasonably necessary.

Nothing in these Terms affects your legal rights if a product is faulty, not as described or otherwise fails to meet the requirements of UK consumer law.

  1. PRICES

All prices displayed on our website are in pounds sterling (£).

The price payable for your order will be the price displayed at the time you place your order, together with any applicable delivery charges.

Where VAT is applicable, this will be reflected in the price or clearly identified at checkout as required by law.

We take reasonable care to ensure that pricing information is accurate. If we discover a genuine pricing error, we will contact you before fulfilling the order where appropriate.

  1. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the products selected.

After placing your order, you will receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted. Your order will be accepted when we confirm that the products have been dispatched, unless we notify you otherwise.

We may need to cancel an order in limited circumstances, for example where:

• A product is unexpectedly unavailable.
• There is an obvious pricing or product description error.
• We suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

  1. PAYMENT

Payment must be made using one of the payment methods available at checkout.

By submitting payment details, you confirm that you are authorised to use the chosen payment method.

Payments are processed through third-party payment providers. We do not knowingly store your full payment card details.

  1. DELIVERY

We will provide delivery information, estimated delivery times and applicable delivery charges at checkout and/or within our Shipping Policy.

We aim to dispatch orders within the timeframe stated on the website.

Delivery times are estimates unless we have expressly agreed a specific delivery date with you.

We are not responsible for delays caused by circumstances outside our reasonable control, although your statutory consumer rights remain unaffected.

For UK online sales, customers must generally be given information about delivery arrangements, costs and expected delivery times before placing an order.

  1. INTERNATIONAL ORDERS

If we offer delivery outside the UK, additional customs duties, import taxes or other charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, such charges may be the responsibility of the customer.

Customers are responsible for ensuring that they are able to receive the products in their country.

  1. RETURNS, CANCELLATIONS AND REFUNDS

Our separate Returns & Refunds Policy explains how to return products and how refunds are processed.

When you purchase goods online as a consumer in the UK, you will generally have a statutory cancellation period of 14 days from receiving the goods, subject to applicable exceptions.

This does not affect your legal rights in relation to faulty, damaged or misdescribed products.

Where a product is faulty or does not conform to the contract, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances.

Please refer to our Returns & Refunds Policy for the full process.

  1. FAULTY OR INCORRECT PRODUCTS

If you receive an item that is faulty, damaged, incorrect or significantly different from its description, please contact us as soon as reasonably possible.

We may ask for photographs or other information to help us investigate the issue.

Nothing in these Terms limits or excludes rights that you have under UK consumer law.

  1. INTELLECTUAL PROPERTY

All intellectual property appearing on the FALSE GRACE website belongs to or is licensed to FALSE GRACE unless otherwise stated.

This includes, but is not limited to:

• The FALSE GRACE name.
• Logos and trademarks.
• Graphic designs.
• Product artwork.
• Photography.
• Website designs.
• Written content.
• Graphics and other visual material.

You must not reproduce, copy, modify, distribute, sell or commercially exploit our intellectual property without our prior written permission.

  1. USER CONTENT

If you submit photographs, reviews, comments or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, defamatory, abusive, misleading or infringes another person’s intellectual property or privacy rights.

Where appropriate, we may use customer reviews or other content submitted to us for legitimate business and marketing purposes, subject to applicable law and any permissions required.

  1. WEBSITE ACCURACY

We aim to keep the information on our website accurate and up to date.

However, occasional errors, omissions or technical issues may occur.

We reserve the right to correct errors and update website content when necessary.

Nothing in this section affects your statutory rights.

  1. WEBSITE SECURITY

Although we take reasonable steps to maintain the security of our website, we cannot guarantee that the website will always be completely secure or free from viruses or other harmful material.

You are responsible for using appropriate security measures on your own device.

  1. LINKS TO OTHER WEBSITES

Our website may occasionally contain links to third-party websites.

These links are provided for convenience. We are not responsible for the content, security, availability or privacy practices of third-party websites.

  1. OUR LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits your statutory rights or our responsibility for matters that cannot legally be excluded or limited.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, to the extent permitted by law.

  1. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

This may include events such as:

• Natural disasters.
• Fire or flooding.
• Industrial disputes.
• Transport disruption.
• Government restrictions.
• Serious supply-chain disruption.
• Internet or telecommunications failures.
• Other circumstances outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to keep you informed.

  1. PRIVACY

We collect and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

UK businesses handling customers’ personal information have data-protection obligations, including informing customers about how their information is used.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The version applicable to your order will generally be the version that was in effect when you placed your order.

The latest version will always be made available on our website.

  1. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you will retain any mandatory consumer protections that apply to you under the law applicable to your circumstances.

  1. CONTACT US

If you have any questions about these Terms, an order or our products, please contact:

FALSE GRACE

Email: info@falsegrace.com

Address: 10 Churchfield Way, Collingtree Park, Northampton, NN4 0AR

Company Registration Number: 17469359