FAQ

How do I order?
Add your item to the basket, choose your size, and follow the checkout steps.

How long does delivery take?
Standard delivery takes 2–5 working days after dispatch.

How do I track my order?
You’ll receive tracking details by email once your order has been dispatched.

What is your returns policy?
You can request a return within 30 days of receiving your order. Items must be unworn and in their original condition. Customers are responsible for return postage unless the item is faulty.

When will I receive my refund?
Refunds are processed within 14 days of receiving the returned item and will be made to your original payment method.

Who do I contact if I need help?
Email us at info@falsegrace.com